Frequently Asked Questions (FAQs)

Frequently Asked Questions

How long does delivery take?

Our estimated delivery time is up to 14 business days. Many orders arrive sooner, but delivery times can vary depending on your location and courier services.

Where do you ship?

We currently ship throughout the United Kingdom. If you’re located elsewhere, please contact us before placing your order.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive an email containing your tracking information where available.

Why did my order arrive in more than one parcel?

Some items are shipped directly from different suppliers, so larger orders may arrive separately.

What payment methods do you accept?

We accept all major debit and credit cards, along with the payment methods shown at checkout.

Can I return my order?

Yes. You can request a return within 14 days of receiving your order, subject to our Returns & Refunds Policy.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery with photographs of the item and packaging so we can resolve the issue promptly.

How do I contact customer support?

You can contact us using the details on our Contact Us page. We aim to respond to all enquiries within 24–48 business hours.