Privacy Policy
Privacy Policy
Last Updated: 25 July 2026
At Serene – Home Elevation, we value your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
- Your name.
- Billing and delivery address.
- Email address.
- Telephone number.
- Payment details (processed securely by our payment providers).
- Order history.
- Website usage information through cookies.
How We Use Your Information
Your information is used to:
- Process and deliver your orders.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website and customer experience.
- Prevent fraud.
Sharing Your Information
We only share your information with trusted third parties where necessary, including:
- Payment providers.
- Shipping companies.
- Product suppliers who fulfil your orders.
- Website service providers.
We never sell your personal information.
Data Security
We use appropriate technical and organisational measures to keep your information secure.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information.
- Request corrections.
- Request deletion where applicable.
- Object to certain processing.
- Request a copy of your data.
Cookies
Our website uses cookies to improve functionality and analyse website performance. You can manage cookies through your browser settings.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact us.