Returns & Refunds Policy
Returns & Refunds Policy
Last Updated: 25 July 2026
At Serene – Home Elevation, we want you to be delighted with your purchase. If you’re not completely satisfied, we’re here to help.
14-Day Returns
If you change your mind, you may return your item within 14 days of receiving your order, provided that:
- The item is unused and in its original condition.
- It is returned in its original packaging.
- You can provide proof of purchase.
Please contact us before returning any item so we can provide the correct return instructions.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless faulty or damaged:
- Personal care items.
- Gift cards.
- Customised or personalised products.
- Items marked as non-returnable.
Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photographs of the item and packaging. We will arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.
Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.
Contact
If you have any questions about returns or refunds, please contact our customer support team.